Xewali Collective
Last updated: September 3, 2026
Order Cancellation
Since our products are handcrafted and often made or packed to order, we’re able to accept cancellation requests only within 12 hours of placing your order and before your item has been packed for shipping. To cancel, contact us immediately at hello@xewalicollective.com with your order details.
Returns
We accept returns only in the case of items arriving damaged or defective. If this happens:
Report the issue within 48 hours of delivery
Email us at hello@xewalicollective.com with clear photos of the damage and your order details
We will review and arrange a replacement or refund as appropriate
Because our pieces are handcrafted, minor natural variations in colour, weave, or finish are not considered defects and are not eligible for return.
Refunds
Approved refunds will be processed to your original payment method within 7–10 business days of approval. You will be notified by email once your refund has been initiated.
Non-Returnable Situations
We’re unable to accept returns or exchanges for reasons of personal preference (e.g. change of mind, incorrect size expectation) once an order has been packed or shipped, given the made-to-order nature of many of our pieces.
Contact Us
For any questions about cancellations or refunds, reach out to us at hello@xewalicollective.com.